15 — Corrections & complaints

Corrections & complaints

Last updated 24 October 2026

1. Report a data error

Please include:

  • your report reference;
  • which check it relates to;
  • what you think is wrong;
  • any evidence you have.

We correct our own processing errors and issue a corrected report or a refund. We cannot change an official dataset, but we will tell you who publishes it so you can raise it with them.

2. Complaints

Email hello@secondlookadvisory.co.uk with the subject “Complaint”. We acknowledge complaints within 2 working days and send a full response within 14 days.

3. Send us a message