15 — Corrections & complaints
Corrections & complaints
Last updated 24 October 2026
1. Report a data error
Please include:
- your report reference;
- which check it relates to;
- what you think is wrong;
- any evidence you have.
We correct our own processing errors and issue a corrected report or a refund. We cannot change an official dataset, but we will tell you who publishes it so you can raise it with them.
2. Complaints
Email hello@secondlookadvisory.co.uk with the subject “Complaint”. We acknowledge complaints within 2 working days and send a full response within 14 days.