11 — Privacy policy

Privacy policy

Last updated 24 October 2026

1. Who is responsible (controller) and how to contact us

The controller is Second Look Advisory Limited, company number 17520275, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact hello@secondlookadvisory.co.uk.

2. What we collect

  • Your name and email address.
  • The location you enter or pin in First Check, and any plot boundary you draw.
  • Report records (what was checked, when, and the result).
  • A payment reference from Stripe (we never see or hold your card details).
  • The content of enquiries you send us.
  • Files you share with us during consultancy work.

3. Why we use it and our legal basis

  • Contract — to supply purchases and consultancy work you ask for.
  • Legitimate interests — to keep the site secure and prevent fraud and abuse.
  • Consent — for any marketing. We only send marketing if you have opted in.

4. Processors we use

  • Stripe — takes card payments.
  • Supabase — stores enquiries, report records and order records.
  • Resend — sends our emails, such as enquiry acknowledgements.
  • Google Workspace — our email inbox and documents.
  • Lovable — hosts the website.
  • Umami — cookieless, aggregate website analytics.

5. International transfers

Some processors may handle data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses, as provided in each processor's terms.

6. How long we keep it

RecordKept for
Report records6 years
Payment records7 years
Enquiries2 years
MarketingUntil you withdraw consent

7. Your rights

Under UK GDPR you can ask to access, correct or delete your data, to restrict or object to how we use it, to have it moved to another provider, and to withdraw consent at any time. Email hello@secondlookadvisory.co.uk. We will reply within one month.

8. Complaints to the ICO

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office. We would appreciate the chance to put things right first.